The Importance of Customer Focus

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Finding a court reporting firm an attorney can rely on for each and every one of their cases is an invaluable discovery. The firm begins to anticipate attorneys needs before they even arise, making for a partnership that garners the best results. A loyal client base is what makes the greatest difference in the success of a company.

“Clientele loyalty is crucial to the life of a court reporting firm,” Leo Snetsinger, an expert from Big Lake, Minnesota, says. “When attorneys find a court reporting firm that they mesh with, it makes all the difference.”

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That is part of the reason how the Miami court reporters at Laws Reporting have managed to find success in The Magic City for 45 years. The firm has established themselves as a leader in the business with their dedication to their craft as well as the needs of their clients. This has resulted in cultivating strong bonds with attorneys that last years.

Laws Reporting made an effort to keep their clients’ needs at the forefront of their mind throughout the global pandemic. When many businesses shut down, Laws turned their focus on services such as remote depositions and videoconferencing. This allowed attorneys to keep with the course of law without putting their clients, their families, or themselves at risk. Remote depositions in Miami have now become a standard of business that Laws Reporting will continue to implement.

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“Laws Reporting is our primary court reporting company,” one client says. “Our hearings, depositions, and trials are carefully handled by professional court reporters and transcripts timely delivered. We find Laws’ staff accommodating and friendly. Our IT requests to conduct virtual proceedings are efficiently addressed by Laws Reporting. We value their services and our relationship with them.”

But what happens when an attorney leaves the Miami-Dade area? Do they really have to go back into the trenches in search of a firm that delivers the high standards they now expect? With some court reporting firms, this would unfortunately be the case. With Laws Reporting, it isn’t. Laws Reporting has satellite offices across South Florida, giving attorneys the convenience of meeting with their favorite litigation support professionals as far south as Key West, and as far west as Naples.

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Even if a client leaves the state, they don’t have to go without Laws Reporting’s superior service. Laws Reporting is a proud partner of the National Network Reporting Company (NNRC), an international court reporting company that connects clients with firms across the world. These firms undergo a strict vetting process that assesses their quality of speed, accuracy, and customer service, allowing attorneys to book any NNRC partner with the utmost confidence.  If a Florida attorney must practice in another location for some time, Laws Reporting’s NNRC partnership gives them the ability to connect clients to quality court reporting firms anywhere.

No matter where in the world a client is or what service they require, they can count on Laws Reporting to provide litigation support attorneys have relied on for years. For more information on Laws Reporting, call (954) 581-4010 or email laws@lawsreporting.com.

7805 S.W. 6th Court Suite 51, Plantation, FL 33324